Nuki Smart Lock

ramimualem

February 27, 2025

Customers Stories

Nuki Smart Lock Installation in Amsterdam: A Seamless Keyless Experience

Nuki Smart Lock: Digital locks are revolutionizing home security by allowing keyless entry and remote door control through your smartphone. Instead of fumbling for physical keys, you can unlock your door with a tap in an app or even automatically as you approach. Among the various smart lock options on the market, Nuki Smart Lock stands out as a popular choice. Nuki is a leading smart lock brand (in fact, Europe’s leading supplier of retrofittable smart access solutions) known for its easy installation and robust features. Homeowners choose Nuki because it offers convenience, enhanced security, and seamless integration into their smart home routines—all without requiring any drastic changes to their existing door hardware.

Locksmith Amsterdam
2025-02-27

Customer Case Study

Recently, one of our customers reached out to our locksmith service in search of a smart lock solution for his home.

He had grown tired of juggling keys for his family and frequently wondered if he remembered to lock the door after leaving.

After researching options, he was intrigued by the idea of controlling his door lock from his phone and giving out digital “keys” to family members.

He specifically asked about the Nuki Smart Lock, having heard about its reliability and ease of use.

We discussed his needs and why the smart lock appealed to him.

The customer wanted the ability to unlock the door remotely (for instance, to let in a relative or a trusted contractor while he was at work) and to never worry about lost keys again.

He also liked that with a smart lock he could receive notifications and check the lock status on his phone.

After confirming that his door was compatible with a Nuki Smart Lock, we recommended the latest Nuki model for its features and assured him that the installation would be quick and non-intrusive.

We scheduled an appointment at a convenient time to perform the installation.

Nuki digital lock

On the day of the installation, our locksmith arrived on time and with all the necessary equipment.

The customer’s excitement was evident—this was his first foray into smart home tech, and he was eager to see it in action.

We began by explaining the steps we’d take and addressing a few of his questions (such as “What if the smart lock fails?” and “Can I still use my regular key?”).

With his concerns put at ease, we proceeded with the installation, keeping the customer informed at each stage.

Installing the Nuki Smart Lock on our customer’s door was a straightforward process.

Our locksmith is experienced with smart locks, so we followed a step-by-step approach to ensure everything was set up correctly and securely:

Assessment of the Door

First, we examined the existing lock and door setup.

Nuki’s design works with existing Euro profile cylinders, so we checked that the customer’s lock cylinder was compatible.

In this case, the door had a standard Euro cylinder that allowed operation from the inside even if a key was inserted on the outside (a feature needed for the smart lock to turn the key).

We also made sure the door hinges and latch were aligned properly to avoid any resistance when the smart lock operated.

Preparation and Compatibility Fixes

We removed the indoor thumb-turn mechanism (the interior side of the lock) to make space for the Nuki device.

In some cases, an older lock cylinder might need an upgrade – for example, if it doesn’t have a dual locking mechanism.

In this customer’s case, the cylinder was slightly outdated and didn’t allow dual-side operation, so we replaced it with a modern, compatible cylinder on the spot.

This small tweak ensured the Nuki lock could turn the key without issues. (As professional locksmiths, we come prepared with common replacement parts for just this reason— a quick fix that highlights the value of having an expert handle the job.)

Mounting the Nuki keyless lock

Next, we attached the Nuki Smart Lock unit to the inside of the door.

Nuki is designed as a retrofit device, meaning it mounts over the existing lock without any need for drilling holes or changing the door’s structure.

We placed the included mounting plate over the cylinder and securely fixed the smart lock device onto it.

A key (or the new specialized key insert provided by Nuki) was placed into the interior side of the lock and slots into the Nuki device, allowing the motor to turn it.

The installation hardware made it simple—within minutes, the Nuki Smart Lock was physically in place on the door.

It’s satisfying to see a high-tech lock go on so easily—truly a “no drilling, no mess” setup as advertised.

Calibration and Setup

With the device mounted, we moved on to the digital setup.

Using the Nuki smartphone app, we paired the customer’s phone with the new smart lock via Bluetooth.

The app guided us through an initial calibration process where the lock turns a few times to learn the exact lock and unlock positions of that door.

We watched as the Nuki turned the key, determining the endpoints (fully locked vs. fully unlocked).

After a quick calibration, the app confirmed the lock was ready to use.

We also helped the customer set up the Nuki Bridge (a small Wi-Fi bridge accessory) he had opted for, which connects the lock to the internet.

This would enable him to control the lock remotely from anywhere and integrate with voice assistants at home.

We ensured the bridge was plugged in nearby and connected to the home Wi-Fi network.

Testing and Demonstration

Finally, we rigorously tested the smart lock to make sure everything worked flawlessly.

We used the app to lock and unlock the door several times.

The motor turned the key smoothly, and the deadbolt slid in and out without any hitches.

We also tested the Auto-Lock feature by setting a short timer and checking that the door locked itself after being unlocked for that duration.

Then we demonstrated the Auto-Unlock capability: when the customer stepped outside with his phone and approached the door again, the Nuki detected his phone and automatically unlocked it—a feature that immediately brought a smile to his face.

Throughout the testing, we pointed out how he could still use his physical key from the outside if needed (for example, if his phone died or for family members who preferred a key), since Nuki doesn’t prevent manual locking/unlocking.

With everything calibrated and tested, we walked the customer through the Nuki app’s interface: how to issue digital keys to family or guests, how to check lock status remotely, and how to integrate the lock with other smart home systems if he desired.

Despite one minor challenge (replacing the old cylinder), the installation process went smoothly.

The entire setup from start to finish took roughly an hour, most of which was spent on careful calibration and personalized user training.

The actual physical installation was very quick—Nuki’s retrofit design truly makes it a simple upgrade for almost any door.

Our locksmith expertise ensured that even the unexpected cylinder issue was resolved on the spot, leaving the smart lock working perfectly by the end of the visit.

Customer Satisfaction

By the end of the appointment, our customer was extremely pleased with his new Nuki Smart Lock.

The first thing he commented on was how quick and clean the installation process was.

He noted that if he hadn’t been watching, he would have never known a lock was changed—there were no drill holes or damage to his door (the Nuki unit simply sits inside, out of sight from the outside).

This gave him confidence that if he ever moves, he could easily take the smart lock with him or return the door to its original state without a trace.

That evening, we followed up with the customer, and he shared some immediate impressions.

He loved the convenience of not needing to carry his keys on his evening dog walk; when he returned, the door unlocked for him as if by magic.

He also tried out locking the door with a voice command through his Amazon Alexa—we had enabled the Nuki Alexa Skill for him, so all he had to say was, “Alexa, lock the front door,” and the deadbolt slid shut.

“It feels like I’m living in the future!” he joked. Moreover, the ability to check the door status remotely provided peace of mind.

While at work the next day, he used the Nuki app to double-check that his door was indeed locked after he left home.

Seeing “Door is locked” on his phone gave him reassurance that he hadn’t forgotten, and if he had, a simple tap could have locked it from miles away.

Security

Security was another point of satisfaction.

The customer admitted he was initially a bit worried about how secure smart locks are against hacking.

We explained during installation how Nuki uses strong encryption to protect communication.

After doing his own reading, he found that Nuki’s locking commands are end-to-end encrypted with technology similar to online banking, preventing any intercept or replay attacks on privacy and security.

Nuki The Smart Lock. This, along with Nuki’s track record (including independent security certifications), made him confident that he wasn’t trading security for convenience.

In his own words, “It’s actually more secure than my old lock, because now I know if someone tries to mess with it, I’ll get an alert.”

The smart lock keeps a log of lock/unlock actions, and he enjoyed the transparency of knowing exactly when the door was accessed and by whom.

Overall, the customers’ feedback was overwhelmingly positive. He appreciated our locksmith’s expertise and professionalism, saying that our step-by-step guidance made it easy for him to understand his new device.

He was excited to start using features like digital guest access when family comes to visit, and he felt that the combination of our installation service and the Nuki Smart Lock had genuinely upgraded his home’s security and convenience.

Hearing this kind of satisfaction is the highlight of our day – it reinforces why we, as a locksmith service, are enthusiastic about offering smart lock installations in the first place.

Why Choose Nuki Smart Lock?

This customer’s successful upgrade showcases why the Nuki Smart Lock is a fantastic choice for homeowners looking to enhance their security and convenience.

Here are some key reasons to consider Nuki, especially when installed by a professional locksmith:

Easy Retrofit Installation

Nuki is designed for quick, hassle-free installation on the inside of your door.

It mounts over your existing lock, so there’s no need to change your door hardware or drill new holes. In fact, a Nuki Smart Lock can be installed in just a few minutes without screws or drilling and without replacing your current cylinder.

This makes it ideal for both homeowners and renters (since you can remove it without damage).

A professional locksmith can ensure compatibility and have it up and running for you in one visit.

Keyless Convenience

Say goodbye to physical keys and hello to smart access.

With Nuki, your smartphone becomes your key.

You can lock or unlock your door through the Nuki app or even set it to auto-unlock when you approach and auto-lock when the door closes.

You’ll never have to rush back home wondering if you left the door unlocked—you can check the status in the app anytime. You can also easily share digital keys with family members or guests through the app, controlling who can enter your home and when.

No more making copies of keys or worrying about lost keys; digital keys can be issued or revoked in seconds.

This level of convenience was one of the biggest advantages our customer noticed immediately.

Remote Access & Smart Home Integration

One of Nuki’s standout features is its ability to integrate with your broader smart home and allow remote operation.

By using the optional Nuki Bridge or the built-in Wi-Fi in the Nuki Smart Lock Pro model, you can control your lock from anywhere via the internet. Lock or unlock your door from the office, receive notifications when someone enters, and integrate the lock with other devices.

Nuki works smoothly with popular smart home systems, including Apple HomeKit, Amazon Alexa, Google Assistant, and Samsung SmartThings.

For instance, you can ask Siri if your door is locked or set up an Alexa routine to lock the door at a certain time each night. It’s even compatible with services like IFTTT for custom automations and can sync with Airbnb or other rental platforms for automatic guest access codes.

This wide integration means your smart lock isn’t an isolated gadget—it becomes a seamless part of your smart home ecosystem.

Robust Security

Despite being high-tech, Nuki does not compromise on security. It uses end-to-end encryption to communicate between your phone, the bridge, and the lock, which means the commands are securely scrambled, similar to online banking standards.

This makes it virtually impossible for anyone to intercept your unlock code or gain unauthorized access. Additionally, Nuki’s smart locks have undergone independent security audits; they’ve been certified by external experts (for example, AV-TEST in Germany awards Nuki the “Secure IoT Product” certification, and the British Standard Institute’s Kitemark was achieved for the UK-specific model).

In plain terms, you can trust that the lock’s digital security is top-notch.

Plus, the device is mounted inside your door, away from tampering from the outside.

And remember, you always have the backup option of using your physical key if needed, so you have multiple layers of access.

Nuki also offers features like two-factor authentication for the app and the ability to disable lost smartphones’ access, ensuring that you remain in control of your home’s security at all times.

Peace of Mind & Logging

Every time your Nuki lock is operated, it keeps a log (visible in your app) of who unlocked or locked the door and when.

This is great for peace of mind—for example, parents can get a notification when kids arrive home from school (using their phone or a Nuki Key Fob).

If anything seems amiss, you have a record of the lock’s activity. Our customers often mention that this feature alone makes them feel more secure and informed about their home’s access.

And unlike traditional locks where you wonder if someone made an extra copy of a key, with Nuki you have full control over who has access rights.

In summary, the Nuki Smart Lock brings together convenience, connectivity, and security in one package. It’s a versatile solution whether you’re a tech-savvy homeowner, a busy parent, or someone managing a rental property.

When paired with the expertise of a professional locksmith for installation and setup, you get a smooth transition to keyless living with no headaches.

Upgrading to a Nuki Smart Lock transformed our customer’s daily life, providing greater convenience, security, and peace of mind.

In this real case study, a homeowner went from worrying about lost keys and unlocked doors to having full control of his front door right from his smartphone.

The installation was clean and quick, the learning curve was minimal, and the benefits were felt immediately.

This success story highlights not only the smart lock’s capabilities but also the importance of having it installed by experienced locksmith professionals who ensure everything works perfectly from day one.

Upgrage your HOME

Ready to step into the future of home security?

If you’re tired of dealing with keys or simply want to enhance your home’s security with the latest technology, the Nuki Smart Lock is an excellent choice.

Our locksmith team has extensive experience with smart lock installations, and we’re here to help you through every step—from choosing the right model to installation and setup, and even aftercare support.

Don’t get left behind carrying around keys and worrying if you locked the door—let us help you make your home smarter and safer.

Contact our locksmith service today to schedule your own smart lock installation or to learn more about how Nuki can upgrade your home.

We’re happy to provide a consultation, answer any questions, and ensure that your journey to a keyless home is smooth and secure.

Your modern, convenient home entrance is just one call (or click) away!